What information do we collect from the individuals that visit our blog, website, or app?

While on our website, you may be asked to enter your name, email address, phone number or other appropriate details to help you with your experience with Harky's Chimney & Home Services, LLC.

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When do we collect information?

Harky's Chimney collects information from you when you fill our our online email form, register on our site, respond to a survey we may have, or subscribe to a newsletter.

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How do we use your information?

We may use the information we collect from you when you to send emails regarding your request to us, to send emails confirming or asking for products or services, a survey, for a contest or promotion and other information related to our products and services.

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How do we protect visitor information?

We use a third-party administrator who safeguards your information and periodically checks for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

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In addition, all transactions are processed through a reputable third-party administrator and not stored or processed on our servers.

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Do we use ‘cookies’ and pixels?

Yes. We use cookies to help us with your preferences based on previous or current site activity and to also help us remember and process the items in your shopping cart - all directed to providing an improved service experience.  

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We use cookies to:

• Understand and save user’s preferences for future visits.

• Keep track of advertisements.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can adjust your computer to warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings .

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We also use technical equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites, so as to tailor advertising messages users see while visiting these social media sites. We reserve the right to use these pixels in compliance with the policies of the various social media sites.

If users disable cookies in their browser:

If you disable cookies, it will turn off some of the features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

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Google & Facebook

We use Google AdSense Advertising & Facebook pixels on our website.

Google’s advertising requirements can be viewed at Google’s Advertising Principles. The Google Advertising Principles are put in place to provide a positive experience for users.

Facebook’s advertising requirements and terms can be viewed at  Facebook’s Advertising Guidelines and Terms of Service. They are put into place to provide a more tailored experience for users.

Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Facebook uses pixels to collect data and track visitors to outside websites, so as to tailor advertising messages users see while visiting Facebook. We reserve the right to use these pixels in compliance with Facebook’s policies.

We have implemented the following:

• Remarketing with Google AdSense

• Demographics and Interests Reporting

• Facebook Pixels for Ad Targeting

We along with third-party vendors, such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie), or other third-party identifiers together to tailor advertising messages, compile data regarding user interactions with ad impressions, and for other ad service functions as they relate to our website.

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Opting out:

You can opt out by visiting the Google Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on. Users can also set preferences for how Google advertises to you using the Google Ad Settings page.

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Third party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

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California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

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COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

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Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

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In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

• We will notify the users via email

• Within 7 business days

• We will notify the users via in site notification

• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

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CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

• Process orders and to send information and updates pertaining to orders

• We may also send you additional information related to your product and/or service.

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred

To be in accordance with CAN-SPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses

• Identify the message as an advertisement in some reasonable way

• Include the physical address of our business or site headquarters

• Monitor third party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly

• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

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NOTICE TO NON-US VISITORS: 

Our business conducts its concerns in US Territory only. We do not knowingly or explicitly advertise, solicit, sell to, or provide services to citizens or residents of countries outside this territory. If you have found yourself on this site, please be aware that you may not use the site or its forms for any communication purpose, and you may not knowingly or unknowingly use the site to transmit personal data belonging to you or any citizen or resident of any country outside the jurisdiction of US law.  By using the Website, you agree to the Terms of Use and Privacy Policy, which means you may not enjoy the protections granted to you under the laws of non-US jurisdictions. If you do not want to agree to the Privacy Policy, you must not access or use this Website.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound to and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use this Website.

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CONTACT US: 

If you have any questions about this Privacy Policy, please contact us at todd@harkyschimney.com